- Warranty & Returns
Warranty & Returns
WE OFFER EASY RETURNS
When returning an order that qualified for free shipping during a promotional sale: If the total after your return no longer qualifies for the original promotion, the cost of shipping will be deducted from the refund credited back to the original payment method.
NOT THE RIGHT FIT?
Don't worry, we are here to make it right. That is why we offer EASY RETURNS.
We strive to provide our athletes with the most comfortable and durable footwear in the game. We stand behind our products and our brand and want our customers to be satisfied. We are committed to your comfort. More than anything, we want you to feel confident in your shoes when you step on the field.
To qualify for FREE RETURNS your product must be returned within 30 days of the ship date, and still be in new condition. To request a shipping label please click here.
You don’t always hit a home run your first pitch, but we highly recommend trying again. EASY RETURNS is your best option. Have a return that is older than 30 days? Call us at 1.800.746.4670, we are here to help.
If you are returning a product for exchange, we suggest ordering your new items online, and use EASY RETURNS for original purchase.
You can always contact our customer care team at 1.800.746.4670 Monday - Friday 7:00 am - 5:00 pm (Pacific).
All eligible refunds will be credited to the original form of payment. Once your product has been received by Ringor, please allow 5-7 business days for us to process the credit. Please keep in mind that packages dropped off at USPS locations have longer transit times than packages dropped off at Fed Ex locations.
All orders placed between November 20th thru December 24th will have an extended return policy date of January 31st.
While ordinary wear and tear is part of the sport, we are committed to your comfort and satisfaction. We will review any issue you are experiencing with your footwear.
To submit a warranty claim please complete this form. You can expect to receive an email or phone call within 1-2 business days after submitting your online form.
Questions? Call 1.800.746.4670 or use the live chat feature on our website.
FREQUENTLY ASKED QUESTIONS
-I have my free shipping label, now what?
-My card was refunded but not the full amount I paid. Why is that?
-Do you take back items after they have been worn?
-What if my pitching toe is breaking?
-Can I exchange my order instead of returning it?
-Do your pre-paid labels cover international returns?