- Frequently Asked Questions
Frequently Asked Questions
I have my free FedEx SmartPost* return label, now what?
Simply wrap your box in paper and tape the return label to the outside. Drop your box off at a FedEx Drop Off location, U.S. Post Office, or U.S.P.S. Collection Box and it will make it’s way back to our warehouse. Once we receive it we will process the payment back to the original form of payment within 5-7 business days.
Find a FedEx Drop off location here.
Find a U.S. Post Office or Collection Box here.
My card was refunded but not the full amount I paid. Why is that?
As part of our EASY RETURNS policy we cover the cost to return your item to us. Refunds are for the price of the products minus shipping costs from the original purchase.
Do you take back items after they have been worn?
We do our best to take care of our customers and to deal with them fairly. Our customer care team will ask for photos of the product to determine if they are able to be returned. A re-stocking fee may be applied to gently worn cleats.
How long does it take for my order to ship?
All orders will ship in 1-3 days from the day it is ordered. You will receive an estimated time of delivery while checking out from our website.
What if my pitching toe is breaking?
We suggest that you fill out a Warranty Inquiry Form and let our product development team take a look.
Can I exchange my order for something new?
Yes. An exchange requires a return for the original order, so feel free to take advantage of our EASY RETURNS process for a refund by clicking here. You can then purchase your new item on our website. Want to talk to someone instead? Give us a call at 1.800.746.4670 to process an exchange.
Do your pre-paid labels cover international returns?
At this time our prepaid labels do not cover the price of international returns. If you need to set up a return and are outside of the United States contact our customer care team at 1.800.746.4670 and we will credit your account the amount for U.S. Ground Shipping.