Q: What is Ringor Rewards?
Ringor Rewards is a monthly customer loyalty program that offers exclusive promotions and keeps you up to date on the newest Ringor products.
Q: What forms of payment does Ringor accept?
We accept Visa®, MasterCard®, American Express®, Discover®, PayPal®, and PayPal Credit® safely and securely for website and phone orders. Ringor does not keep your personal credit card information on file after order processing is completed. We do not offer C.O.D. payment.
Q: Does Ringor accept school purchase orders for team sales?
Yes. Ringor will request that you provide an official copy via fax, mail, or email from your school’s purchasing department. We will then contact the purchasing department to complete processing prior to shipping your order. Your Team Sales Rep can assist you in this process.
Q: Can I ship to a P.O Box?
We do not ship to a P.O Box. Please provide a physical address.
Q: How can I track my order?
A tracking number will be provided to you by FedEx once your order has been shipped.
Q: What do I do if I didn’t receive my shipment?
If you are missing items or shipments, contact customer service at answers@ripit.com or 1-888-957-4748 within 30 days of the ship date.
Q: What do I do if the product I am looking for is sold out?
Our inventory is restocked consistently throughout the year. To inquire about a specific product’s restocking date contact our customer service team at 1-888-957-4748. We can assist you in placing a backorder for an out of stock item to ensure that you receive the specific product as soon as the item becomes available.
Q: Will you be restocking limited edition footwear?
Limited edition footwear will not be restocked until a new design is released the following year. Follow Ringor on social media to stay up to date on product releases and limited edition designs.
Q: Do Ringor cleats come in a wider width?
Yes. Ringor’s Standard Width products are made in a C width instead of the industry-standard women’s athletic B width. To further meet the demands of the fastpitch customer, Ringor also offers a Wide Width in select models, which is manufactured in a D width.
Q: I need a size larger than a 13, is that possible?
Larger sizes are offered in metal spikes only and are available by special order. Please note that the manufacturing of these orders can take up to 3 months. Contact customer service for more information.
Q: Can I customize my footwear?
Currently individual customization is not available through Ringor. However, we do offer custom team footwear through our Team Sales Program. Please contact a sales rep for more information.
Q: How should I care for my Ringor cleats?
To increase the lifespan of your Ringor cleats, it’s important to care for them properly. Be sure to remove your cleats after use on the field. To help reduce breakdown in the heel of the cleats, untie them before removal. Try not to walk excessively on pavement or gravel as this will shorten the lifespan of metal spikes and TPU cleats. Try to keep your cleats dry and be sure to remove them from your bag after playing in wet conditions. Replacement insoles are available for purchase if you feel your insole has broken down over time.
*Ringor uses a coated leather with water resistant properties that requires minimal maintenance to allow for easy clean up. You may treat your Ringor cleats with any leather cleaner or polish. However, we encourage you to not apply leather cleaner or polish over the top of fabrics such as stitching or mesh, as it may discolor.
Q: Do you sponsor/donate to teams or organizations?
RIP-IT and Ringor proudly partner with Good Sports giving access to high quality equipment and gear to our many athletes in need across the country..
Q: How can my player's photo be featured on Ringor’s social media?
You can send photos of your player or team to teams@ripit.com or use #thisisourtime on any social media platform for a chance to be featured.